Customer Survey 2017

Tell us what you think.

Does INTORQ’s range of products meet all your needs?          
If not, which of your needs are not covered?


INTORQ service

How satisfied are you with the frequency of visits from our field staff?


1 = very satisfied, 6 = very dissatisfied

How satisfied are you with our competence in providing advice?

How satisfied are you with our accessibility by telephone or e-mail?

How satisfied are you with the way we handle orders by telephone?

How satisfied are you with the way we handle orders by email?

How satisfied are you with the way we handle complaints?

Would you like to add any comments about the points referred to above?

Your employees

How many of your technical employees work with INTORQ products?

How satisfied are you with your technical employees’ competence in working with INTORQ products?


Website

How often do you visit our website?

How satisfied are you with our website?

Can you find all the information you need on our website?          
Would you like to add any comments about the points referred to above?

Spare parts

How often do you need spare parts from INTORQ?

How would you rate your employees’ competence in using INTORQ products?

How satisfied are you with the availability of our spare parts?


General conclusion

What particular aspects of INTORQ do you like?

What do you think INTORQ needs to improve?


 
   


Participation in this survey is not open to INTORQ employees and their families.
Aerzen 10.05.2017